Being able to communicate with your shared website hosting supplier when you have any questions or experience any troubles is very important and how quickly they'll respond and react can be crucial, particularly if your website is business-oriented, as more downtime can often mean losing potential clients. The support options are one way to identify actual suppliers from resellers. The second in most cases answer just to e-mails or support tickets and you may have to wait for a whole day or more in order to receive a reply. When the problem calls for a few responses, you'll end up losing days to have a problem resolved. Using the services of a legitimate and reliable website hosting supplier, you'll be in a position to connect with the support at any moment and receive an instant reply no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
The customer and technical support services for all of our shared website hosting
packages are twenty-four-seven, thus you can forget all about waiting for several days in order to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. In case you already have an account, you can open a support ticket in addition to the other three methods of contact. You can pick the most appropriate way to contact us depending on what your location is or what kind of device you use. We can assist you for more or less any webhosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you buy a semi-dedicated server
account from us as we have phone and live chat support for pre-sales, billing and common questions. Our representatives will assist you to choose the perfect plan or provide you with info about our servers, in order to check if the system requirements for your web sites are met. If you're an active client, you can also contact us through email or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We guarantee that whenever you use any of these 2 methods of correspondence, you will get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other suppliers, even big ones, you'll be able to compare the reply time since it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server
package that we offer includes 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to contact us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the globe, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters because it will be much easier to track what is going on. The maximum guaranteed response time for all the emails and tickets is one hour, however it hardly ever takes that long to get assistance. If you obtain the Managed Services upgrade that we supply, our administrators will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server
through us, you'll be able to get in touch with us at any time using several channels and the max time that you'll have to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech issue, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of general questions or you would like to find out about our hosting services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in various countries worldwide. If you'd like to have assistance with third-party software that you can't deploy or manage efficiently, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.