A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It is most often part of the billing account and is the very best way to fix a problem that takes a certain amount of time to examine or that has to be escalated to a server administrator. In this way, all comments provided by either party will be kept in the exact same place in case somebody else wants to work on the given issue and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to sign in and out of no less than 2 accounts to complete a specific operation or to touch base with the hosting company’s technical support team. In case you’d like to manage a handful of domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Also, it may take a substantial span of time for the hosting provider to process your ticket.
Integrated Ticketing System in Shared Website Hosting
In stark contrast with what you may find with many other hosting providers, the trouble ticket system that we use with our Linux shared website hosting service is part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different sign-on credentials, since you will be able to manage both your tickets and the web hosting account itself in a single location. So, if you have an inquiry or experience an issue, you can get in touch with our help desk team members straight away. Our system offers a clever search functionality. This means that even in case you have posted lots of tickets through the years, you will be able to track down the one that you need without effort. You can also read knowledge base suggestions for resolving commonly encountered predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting service, so you will not require a separate platform to contact our client service staff – you can do that on the spot the moment you chance upon a difficulty. Opening a new ticket takes several mouse clicks and finding an older one is equally simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already sent. You can send a ticket at any given time as our customer support staff representatives are at your disposal 24x7x365 and answer in less than 60 minutes, although it seldom takes that much to receive support. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about having to go through two or more platforms to troubleshoot a simple problem.