A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It is most often part of the billing account and is the very best way to fix a problem that takes a certain amount of time to examine or that has to be escalated to a server administrator. In this way, all comments provided by either party will be kept in the exact same place in case somebody else wants to work on the given issue and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to sign in and out of no less than 2 accounts to complete a specific operation or to touch base with the hosting company’s technical support team. In case you’d like to manage a handful of domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Also, it may take a substantial span of time for the hosting provider to process your ticket.