When your web hosting company provides live chat support, you can talk to a representative in real-time and learn helpful info or get an issue resolved in a very timely manner. The key advantage of using chat compared to calling to consult with a live person is that you need only a computer with Internet access, which means that you won't pay any rates if you are in a different country or state. What's more, it will be simpler to copy and paste information like domains, usernames or error messages i.e. details that are sometimes difficult to give to the other side on the telephone. The live chat is also a much quicker option to contact the website hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, in the event that some situation needs more time to be taken care of, you can do something else while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible when you are on the telephone.