If you ever have any questions about your web hosting package or if you encounter a problem with your sites, you will have to get in touch with the respective web hosting company’s tech support team. It may not matter how promptly they’ll answer when you've got a question of a general nature, but a problem such as an ill-implemented software app update, for instance, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperational. If you offer goods or services online, any outage will damagingly influence your site and you may lose existing or potential customers. Many hosting providers, mainly resellers, respond to trouble tickets and emails within 24 hours, but in the electronic epoch that’s way too long, since visitors will hardly ever go back to a site that isn’t functioning properly for a prolonged time period.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting service
include a 60-minute response guarantee, which goes to say that no matter what enquiry or complication you may have, we’ll always be there to lend a helping hand. As it is, it seldom takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our client care staff representatives will be at your service 24/7, even on weekends and public holidays, so you will get prompt assistance whenever you need it. We know just how expensive time can be, so by the time we reply to your ticket or email, we will have probed into the matter and, if we haven’t come up with a solution, we’ll provide you with more details about what you need to do on your end, when the circumstances necessitate this. With our support services, you can rest assured that there will be somebody to help you out momentarily, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a client support ticket from your hosting Control Panel or send an email associated with your semi-dedicated server
, you will obtain a reply within less than sixty minutes. You can get in touch with us whenever you wish in regards to billing, technical or general matters and given the fact that we’re available to you around the clock, you will always get help without delay. Depending on the specific question or issue, we’ll provide you with more info, fix the obstacle if it’s been caused by something that’s within our reach or instruct you on what to do on your end in case you need to modify some setting for a web application that we don’t have access to. You can forget about waiting for an entire day for each single answer. In fact, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.