Despite the fact that this isn't the mainfactor to help you distinguish a reliable shared website hosting company from a bad one and a reseller from an actual provider, being able to call and talk to a live person is an indicator that you are not dealing with a one-person firm and that you will be able to get in touch with someone if you need assistance. The telephone support for web hosting services may range from standard to dedicated, thus the problems which can be resolved with a call vary depending on the specific service provider. In the general case, these issues are simpler and include billing or first level tech issues because more difficult issues generally require a support ticket where both you and the administrators can follow the proceedings with a given situation. Nonetheless, having the option to call your service provider will save you lots of time and efforts for the numerous tiny problems that may eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
We believe that the option to speak with a live consultant is rather important, so we have 3 support lines around the globe (USA, UK and Australia) and you can reach us over the phone for 14 hours every day. In case you consider obtaining one of our Linux shared website hosting service, for example, you have the option to give us a call and learn more about our solutions before you order so as to make sure that we do meet all the system requirements for your web sites. After your purchase, you can call us about all of the sales or billing troubles you may have, or get any general or basic technical info you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you can use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply include live phone support for 14 hours daily. If you wonder which package will be appropriate for your web sites, you'd like to learn more about a package's specifications or you need any other info on our solutions, you are able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will help you. In case you already have an account, you'll be able to contact us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For strictly tech problems you will have to use our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option in case your trouble can take more time to be dealt with or it has to be escalated to our sysadmins.