Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
All your help requests will be attended to within maximum 60 minutes after the trouble ticket or email has been received. If your issue needs additional assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge, without delay and we will leave a note to let you know that more time will be required for arriving at the optimal solution. If you make use of the Managed Servers package, any of the server administration tasks included there will be completed whenever you specify.
A Topflight Help Desk Service
We’ll be available to you 24x7 to answer any enquiries that you may have connected to our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need help tackling server admin procedures, you can take advantage of our Managed Servers package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
A User–Friendly Help Section
We have provided the Site Control Panel with an exhaustive knowledgebase, which offers exhaustive explanations of all its features and functions. Plus, we have shot in–depth video tutorials that will further disclose to you how to perform a certain operation or troubleshoot a typically experienced problem. The help articles and the video tutorials are readily accessible from every Site Control Panel section via the Videos and Help buttons in the top right corner.