Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You’ll find almost all the answers to your questions in the user–friendly Help Center incorporated into Alpha Host Concept’s Site Control Panel. It offers an ever–enlarging knowledgebase with regularly asked questions and in–depth help articles compiled by our experienced client support team.

  • Top quality support service
  • How–To Video Clips

  • For those who want to discover how to solve a commonly experienced problem by watching a tutorial video clip, we have added a collection of video tutorials to our Site Control Panel. All the educational video clips are concise and easy to understand. They offer you visual demonstrations of various site management tasks.

  • Intuitive help center
  • A 1–Hour Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 support service and feature a 1–hour response time guarantee. Our expert tech support engineers will be online for you day and night and will settle any problem that you might possibly face within maximum one hour after the tech support ticket submission. In the majority of cases, an answer will be given to you within 20 minutes.