Customer Support Channels
A 1–hour Response Guarantee
Our user service staff is taught to shortly care for all our Linux shared website hosting service clients’ issues and advice inquiries. Via our ticketing system, it will be possible to share your question and a support crew fellow member is going to return to you within maximum 1 hour. In fact, practice has confirmed that the ordinary solution time is Twenty or so minutes.
A Top–quality Support Service
You’ll be able to write to us 24x7x365 with any issue you might have regarding Alpha Host Concept’s offerings. We have experts present on a regular basis to offer help when needed. You could use the ticket system or post an e–mail whenever you want, alternatively you can grab the telephone or use the live chat during business hours.
An Intuitive Help Section
Our Control Panel has a huge practical knowledge base that is incorporated into all areas. In each section, you’ll find a Help button which will load for you a selection of step–by–step guides on how to apply a selected feature or carry out a certain action. Additionally, we have produced training training videos allowing you to get a better idea of the Control Panel’s interface.