Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Each ticket that you post to our tech support team will be attended to within up to 1 hour. All basic issues are going to be replied to straight away. Nonetheless, if the help question you have sent us needs the help of a skilled technician, we’ll send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Customer Help Service

  • Our tech assist team will be on duty for you 24x7 to to respond to all help demand tickets that you send to us. We offer customer help for the programs that are pre–installed on your machine. These include our custom built Site Control Panel, the preferred OS and also the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • In the Site Control Panel that is included absolutely free along with your virtual server, you will find an informational Help section, containing all you should be aware of when administering your web pages and software packages. We have incorporated a wide range of how to articles and video courses that demonstrate the fundamental website maintenance duties in an understandable manner.