A 99.9% Server Uptime
Our shared website hosting platform is based on a secure, first–rate hardware configuration and a significantly modified version of Linux. That is why, no matter what your web site is, or how many site visitors you have, or even in case there is a DoS attack, our servers will stay up and running and your web sites will remain accessible online.
All Linux shared website hosting service plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
If you’d like to offer a top–notch web hosting service, you can barely rely on the default network configuration in a datacenter. We have built our very own custom internal network so as to ensure the fastest possible connection speed with the rest of the world.
And because of this, no matter which data centers you opt for: our datacenter in US, our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe or our datacenter in AU, you will enjoy a guaranteed 99.9% network uptime. And this guarantee applies to all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it is your money at risk, you cannot feel truly secure. That is the reason why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel satisfied with our hosting service or in case you need to get an even more powerful web hosting solution, such as a Linux VPS servers or a dedicated service – you’ll receive your money back in full, without any concealed fees or refund charges.
24/7 Technical Support
We have meticulously selected each member of our 24x7 support staff to make certain that we can offer you the very best tech support you can get. Each of our customer service technicians has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they are available 24–7 – you can reach them whenever you want and they’ll respond to you as fast as possible.
Their average ticket response time is less than twenty minutes, whereas with other web hosting companies you have to wait for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be replied to in under 1 hour.